By submitting your deposit, or/and completing your Traveler Profile, you agree to the following Terms & conditions.
1. BOOKING & PAYMENTS
Booking & reservation:
A reservation is effective once an initial deposit is made, subject to availability.
Deposit/Reservation: We required a deposit 30% (non-refundable) of the total amount of Trip or event price.
Some events or special trips require a 50% deposit (non-refundable) or 100% payment in advance. Once we receive the deposit and having accepted booking forms, the contract between us will become binding and we will send you an invoice for the balance and advise you of the date for payment of the same.
Final Payment: The balance of payment (70% or 50 %) is due 90 days prior to departure/trip starting or event date. For reservations made within 30 days of the tour’s departure, final payment is due at the time of the booking. This is called “Last minute Reservation”.
Payment Methods:
We accept wire transfers as our standard payment method.
If you would prefer an alternative payment option, please contact our office for available methods and further details.
Pricing:
All prices are in U.S. Dollars.
Prices are subject to changes without prior notice.
2. LIABILITY
Frasson | Luxury travel & Events and its subsidiaries, their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for:
Any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and
Any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause (s) beyond their control. You waive any claim against the travel agent for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of Frasson | Luxury travel & Events of the Partnered Suppliers of any services which form part of the booking contract then Frasson | Luxury travel & Events limits its liability, where applicable by all applicable international conventions.
Notwithstanding anything to the contrary elsewhere in these Terms, Frasson | Luxury travel & Events will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage similar nature.
3. WAIVER OF LIABILITY, ASSUMPTION OF RISKS, RELEASE & INDEMNITY AGREEMENT
This is a binding legal document between Frasson | Luxury travel & Events and Frasson | Luxury travel & Events clients(s) and groups hereafter referred to as “Client(s)”.
The purpose of this agreement is to exempt, waive and relieve Frasson | Luxury travel & Events from liability for personal injury, property damage, wrongful death or other claims that may result from Client(s) in the tours, events and/or activities of Frasson | Luxury travel & Events or its suppliers: sightseeing tours, chairlift ascents, hiking, boat tours, sailing tours, mountain biking, mountaineering, Via ferrata circuit, ATV, UTV, snow-mobiles, ZIP line, canopy tours, glacier hiking, ice climbing, kayaking, rafting, SUP, horseback riding, fishing, climbing/rapelling, bird watching, 4×4 circuits, skiing, snowboarding, snow mobiles tours, heli-skiing, heli-tours, backpacking, camping, glamping, etc.
By booking with us:
– Accept all risks associated with these activities.
– Agree to sign a Release of Liability before departure.
– Acknowledge that failure to provide this signed release will result in cancellation without refund.
4. LIMITATIONS TO LIABILITY
Frasson | Luxury travel & Events is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Frasson | Luxury travel & Events reserves the right to make route and hotel modifications necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.
5. CHANGING YOUR BOOKING
If you wish to alter your booking arrangements, after payment confirmation has been issued, we will endeavor to assist in making these changes to your booking. Frasson | Luxury travel & Events may charge a minimum USD 500 amendment fee (another amount fee may apply depending on the trip or event). You should note that it is not always possible to make certain requested amendments. In addition to any charge levied by Frasson | Luxury travel & Events, the customer will be liable for any additional costs incurred by us or levied by a supplier.
6. CANCELLING YOUR BOOKING
Requests to cancel a booking must be made in writing and signed by the client or emailed directly from the client’s own email account. Please note that full cancellation conditions as specified on your booking will apply and we cannot guarantee a refund. All applicable cancellation fees are shown on the confirmation invoice.
Frasson | Luxury travel & Events reserves the right to apply additional administration fees to any refunds due. Refunds will take approximately 6 weeks to process.
7. CANCELLATION POLICY
|
Days prior departure |
Refund amount |
|
90+ days |
Refund 70% (30% deposit non-refundable) |
|
60-89 days |
Refund 60% of total booking cost |
|
31-59 days |
Refund 50 % of total booking cost |
|
30 days or less |
No Refund (Loss 100% of booking cost) |
Some hotels, means of transportation or services have specific penalties to apply for cancellation, even if passengers cancel the trip before, or 30 days before the date of the beginning of the trip.
In this case service policy and/or accommodation may apply
8. MODIFICATIOSN, WEATHER CONDITIONS & FORCE MAJEURE
Frasson | Luxury Travel & Events reserves the right to make significant changes to any trip, itinerary, or service if necessary. Modifications may be made due to operational needs, safety concerns, or circumstances beyond our control. If a major change becomes necessary due to force majeure—including but not limited to natural disasters, political unrest, public health emergencies, or other unforeseeable events—no compensation or refund will be provided.
Once a trip has commenced, no refunds will be issued for unused services, even if Frasson | Luxury Travel & Events, in its sole discretion, deems it necessary to alter or modify the scope of the experience due to intervening events. It is understood and accepted that the route, schedule, itinerary, accommodations, amenities, and mode of transport may be subject to change without prior notice due to local conditions or unforeseen circumstances.
Adverse weather conditions—such as heavy rain, strong winds, snowstorms, flooding, or hazardous terrain—may require the itinerary to be altered, postponed, or cancelled, either partially or in full. Such decisions are made at the sole discretion of the guide or group manager to ensure the safety and well-being of all participants.
In these cases, Frasson | Luxury Travel & Events may:
– Propose an alternative itinerary based on current conditions and group preferences
– Cancel the itinerary in full or in part
– Postpone the tour, trip, or service until weather improves, subject to availability
Please note: In all such cases, no refunds or reimbursements will be issued.
9. FORCE MAJEURE:
Cancellation in cases of force majeure, ‘force majeure’ means a circumstance beyond the reasonable control of Frasson | Luxury travel & Events and includes, but is no limited to (war or threat of war, outbreak or threat of disease, denial of border entry for any undocumented reasons, industrial disputes, fire, extreme and adverse weather conditions, natural disaster, epidemics, riots/civil strife, terrorist activity, decisions relating to foreign nationals made by the elected or de facto leaders of such areas, political demonstrations, terrorist activity, nuclear disasters war, military clashes, social demonstration, strikes, cancellation or reschedule of: flights, land, sea or lake transport, earthquakes, natural disasters, volcanic eruptions and/or ashes, fires, environmental disasters, avalanches, alluvion, landslides, floods, river floods, heavy rainfalls, snow storms, tempest, lightning, road traffic / traffic jam). These are cases beyond the control of Frasson | Luxury travel & Events s who may cancel the trip &/or event at any time. In case of cancellation due to force majeure THERE IS NO REFUND.
Frasson | Luxury travel & Events will not be liable for any additional cost incurred by passengers (accommodation expenses, maintenance, transport or any other expenses emerging from delays in transport departures or returns due to adverse weather conditions, technical conditions, strikes or any other force majeure event.
10. TRAVEL INSURANCE
We highly recommend obtaining a travel & trip cancellation insurance policy along with the final payment on your trip. The policy should provide coverage and costs associated with trip cancellation, trip interruption, trip delay, baggage & personal effects loss, baggage delay, medical expense, emergency evacuation & repatriation of remains, accidental death & dismemberment, among other items.
11. AIRPLANES, JETS & HELICOPTER SERVICES
Service subject to changes in schedules and / or routes due to weather conditions or aeronautical restrictions. Times at the terminals are subject to modifications or limitations of the aeronautical authorities or airport security of the relevant terminal.
The Company reserves the right to modify aircraft by similar according to technical availability to date Quotations are subject to the availability of equipment at the time of confirmation.
The flight time (helicopters) is considered the lapse in which the turbines are turned on regardless of the position of the helicopter (in the air or on the ground).
These times are calculated in optimal weather conditions, depending on this the shorter or longer transfer time.
In case the flight time (helicopters) is longer than what was quoted (requested by client) the difference must be paid by the customer/client.
12. FLIGHTS DELAYS OR CANCELATIONS
Frasson | Luxury travel & Events will not be responsible for any modification or cancellation, acts or omissions, unforeseen event or force majeure of the airlines contracted to make the transfers by air according to article 1730 of the Civil and Commercial Argentinean Code. Likewise, any possible expenses caused by the above-mentioned reasons, such as lodging, food, transfer of passengers, modification in their itineraries and / or original programs, among others, are excluded from any claim to Frasson | Luxury travel & Events.
13. PHOTOS & VIDEOS
By joining a trip, you grant Frasson | Luxury Travel & Events a perpetual, royalty-free license to use photos or videos in which you appear for promotional purposes. You waive any rights to royalties or approval.
All images on our website and brochures are copyrighted and may not be reproduced without permission.
14.GRATUITIES / TIPING
Gratuities for our guides and staff are at your discretion but always appreciated.
15. LOST BELONGINGS
Frasson | Luxury travel & Events is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings, for example: cameras, cell phones, tablets, jewelry, etc.
Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home.
16. MISCELLANEOUS
While Frasson | Luxury travel & Events makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices. Frasson Travel Designer recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared but cannot guarantee that all requests will be accommodated.
17. ACCURACY OF INFORMATION
We strive to ensure all materials are accurate, but we are not liable for typographical errors or incorrect pricing. Dietary restrictions will be communicated to suppliers, but we cannot guarantee 100% allergen-free meals.
18. EXEMPT TAXES FOR FOREIGNERS ONLY ON ACCOMMODATION
Under current law, a 21% VAT exemption applies to non-residents booking accommodation. A valid passport scan must be submitted 10 days before check-in to apply. VAT will be charged for no-shows and late cancellations.
19. GOVERNING LAW & JURISDICTION
These Terms & Conditions are governed by the laws of the Province of Rio Negro, Argentina. Any disputes arising shall be resolved in the courts of that jurisdiction.